Frequently Asked Questions
Everything you need to know about your TheraBand™ experience.
What is the typical shipping timeframe for my order?
Standard shipping usually takes 3-5 business days within the continental US. Express shipping options are available at checkout for those who need their fashion essentials sooner.
What is your return policy for apparel?
We offer a 30-day return window for all unworn items with original tags attached. Simply visit our Returns Portal to start your process and receive a prepaid shipping label.
How do I ensure I am ordering the correct size?
Each product page features a detailed 'Size & Fit' guide. We recommend measuring yourself and comparing it to our chart, as our high-performance fabrics are designed for a tailored fit.
Which payment methods do you accept?
TheraBand™ accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.
Are your materials sustainably sourced?
Yes, we are committed to ethical fashion. Our collections utilize recycled polyesters and organic cottons to ensure high quality while minimizing our environmental footprint.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we process orders immediately. You have a 60-minute window after placement to cancel or modify your order by contacting our support team via Live Chat.